Refund Policy

Last updated: August 2026. Draft aligned for Stripe-ready launch.

1. Scope

This Refund Policy applies to fees paid to Pier Genetic for genetic screening coordination services and related products listed at checkout.

2. Before sample collection

If you cancel before a sample has been collected and before laboratory processing has begun, you may request a full refund of the service fee, minus any non-recoverable third-party charges already incurred (if disclosed at purchase).

3. After sample collection / processing

Once a sample has been collected or laboratory processing has started, fees are generally non-refundable because clinical and laboratory resources have been committed.

4. Failed or unsuccessful tests

If a test cannot be completed due to sample quality or laboratory technical reasons, Pier Genetic will coordinate a redraw or, where a redraw is not possible, discuss a partial or full refund according to the laboratory partner policy.

5. How to request a refund

Email info@piergenetic.com with your full name, order/payment reference (Stripe receipt), and reason for the request. We aim to respond within 5 business days.

6. Processing

Approved refunds are returned to the original payment method via Stripe. Timing depends on your bank or card issuer (typically 5 to 10 business days after approval).

7. Contact

Pier Genetic, Dubai, UAE. info@piergenetic.com

Finalize amounts, timelines, and exceptions with counsel before enabling live Stripe Checkout.